Introduction
HenovaFresh Ltd ("we", "our", or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website, mobile application, and smart vending machine platform (collectively, the "Services").
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Services. We encourage you to read this policy carefully.
Information We Collect
We may collect the following categories of information when you use our Services:
How We Use Your Data
We use the information we collect to operate, improve, and personalise our Services:
Data Sharing
We do not sell your personal data to any third party. We may share your information only in the following limited circumstances:
Data Security
We implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or loss:
While we take every reasonable step to protect your data, no method of transmission over the internet is entirely secure. We encourage you to use a strong, unique password and to keep your account credentials private.
Your Rights
Depending on your location, you may have the following rights regarding your personal data. To exercise any right, contact us at info@henovafresh.com. We will respond within 30 days.
Request a copy of the personal data we hold about you.
Request correction of any inaccurate or incomplete personal data.
Request deletion of your personal data, subject to applicable legal requirements.
Receive your data in a structured, machine-readable format for transfer.
Request we limit how we process your data in certain circumstances.
Object to processing based on legitimate interests or for direct marketing.
Data Retention
We retain your personal data for as long as is necessary to fulfil the purposes set out in this policy, unless a longer retention period is required or permitted by law.
Account data is retained while your account is active and for a reasonable period thereafter. Upon account deletion, we will remove your personal data within 30 days, except where retention is required for legal or regulatory compliance — for example, financial transaction records retained for 7 years under applicable UK and Nigerian tax laws.
Third-Party Services
Our Services may contain links to, or integrate with, third-party websites and services — including Google Maps (for machine locations), Paystack (Nigerian payments), and Stripe (UK payments). We are not responsible for the privacy practices of these third parties.
We encourage you to review the privacy policies of any third-party service before providing personal information. Their policies govern your data on their platforms, not this policy.
Children's Privacy
Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data without appropriate consent, please contact us immediately at info@henovafresh.com and we will take prompt steps to delete that information from our records.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or a prominent notice on our website before the change takes effect. The "Last updated" date at the top of this page will always reflect the most recent revision. Your continued use of our Services after any update constitutes your acceptance of the revised policy.
Contact Us
For any questions, requests, or concerns related to this Privacy Policy or your personal data, please contact us through any of our offices below: